Professional Experience

H&S Smart Home (Kuwait) hssmarthome.com

Senior Manager - Smart Home Division (Loxone Gold Partner) (2021- Till date)

• Founded and led the Smart Home Division, securing official Loxone partnership and achieving Gold Partner status within two years.

• Built, trained, and managed a high-performing technical team to deliver residential and commercial automation projects.

• Launched “Eltoro Smart Locks,” a customized smart lock brand, and developed training programs for installation, troubleshooting, and maintenance.

• Personally developed and launched the official company website (hssmarthome.com), strengthening brand visibility and digital presence.

• Conducted client meetings, demos, and presentations to homeowners, contractors, and developers, driving market awareness and adoption of smart home solutions.

• Organized and delivered technical training (cabling, installation, commissioning, and programming) for in-house teams.

• Represented the company at major industry exhibitions (Mirzam, Kuwait Tech) and presented Loxone solutions to electrical and building contractors.

• Managed inventory, ordering, and logistics of all smart home-related products.

• Successfully completed flagship projects, including the pilot project Fahad Al Methan’s Villa (Loxone reference) and multiple other residential/commercial installations (available on request).

H&S Store (Kuwait) hsstore.com

Manager -Technical Services Department ( Dec 2018 - Nov 2021)

• Led the Maintenance Department, overseeing five service centers across Kuwait.

• Managed daily operations of all centers, ensuring smooth workflow, high service quality, and customer satisfaction.

• Handled H&S warranty services and after-sales maintenance for all company products.

• Oversaw spare parts sourcing and procurement from multiple international manufacturers to ensure uninterrupted service operations.

• Recruited, trained, and developed a skilled technical team, improving efficiency and reducing downtime.

Integrated Offices Co (Kuwait)

Manager -Technical Services Department ( Oct 2000 - Nov 2018)

• Managed the Technical Services Department of an Apple Authorized Service Provider, while also maintaining official partner status with Adobe, Brother, Xante, and other brands.

• Ensured compliance with all partner guidelines and certification requirements, sustaining long-term authorized partnerships.

• Recruited, trained, and certified technical staff through regular partner-led programs, maintaining high service standards.

• Oversaw procurement and inventory of spare parts in line with partner policies, ensuring efficiency and availability.

• Delivered after-sales technical support to clients and provided pre-sales technical expertise to assist the sales team during client meetings.

• Successfully managed Annual Maintenance Contracts (AMC) for key clients including advertising agencies, universities in Kuwait and Government Ministries, ensuring long-term client satisfaction and retention.

Al Sane Group - Apple Computer Division (Kuwait)

Workshop Supervisor - Sept 1992 -2000

• Apple Authorized Service Provider, Adobe Partner

• Handled the maintenance department and maintained partner status in accordance to the guidelines set by Apple, Adobe and other partners.

• Ordering & maintaining spare parts inventory.

• Handling annual maintenance contracts of Macintosh installation & all related product.

• Providing networking solutions for clients.

• Successfully managed Annual Maintenance Contracts (AMC) for key clients including advertising agencies, universities in Kuwait and Government Ministries, ensuring long-term client satisfaction and retention.

        Education

        Bachelor of Science - IT - (Infrastructure Management Services)

       Courses & Trainings

• Loxone Partner Training & Master Training - by Loxone - Austria

• iNels smart Home & Buildings - by Elko EP.

• ACMT (Apple Certified Macintosh Technician) - by Apple, ID# IND0422J

• Diploma in Electronics & Computers Maintenance

• Diploma in Computer Operations & Programming.

• CCNA - Cisco Certified Network Associate

• VMware - vSphere [V5.5]

• Xante Printing Machines - by Xante Netherlands

• Web Designing - Selftaught - (macsmarthome.com)   (hssmarthome.com) (sacgalgibaga.com)

   

Accomplished professional with 30+ years professional experience spanning technical services, business management, and smart home innovation. Proven track record in leading technical teams, managing service operations, and maintaining compliance with global partners including Apple, Adobe, Brother, Xante, and Loxone. Pioneered the introduction of Loxone Smart Home solutions in Kuwait, becoming the first official partner. Entrepreneurial leader with experience founding Home & automation dept, Eltoro Smart Locks and scaling hading Zip Track shading brand, combining technical expertise with business acumen. Skilled in client relations, strategic partnerships, project delivery, and mentoring high-performing teams to drive innovation and exceptional customer experiences.

PERSONAL DETAILS

Nationality : Portuguese

Date of Birth : 11-Dec-1968

Driving License : - Valid Kuwait Driving License

Address : Salmiya Block 10, Al Saba Street, Building 41, Floor #2, Apartment # 4

Salmiya - Kuwait

Wilson Fernandes

+965-66066056 | wilsonmoses@yahoo.com